At BONLIFE™, we are committed to offering activewear with creative, innovative designs, crafted under the highest quality standards and at competitive prices. Before requesting a return, exchange, or warranty, please review the following guidelines carefully:
Returns & Exchanges
- All exchanges or returns must be requested within 7 days from the delivery confirmation date.
- Items must be in perfect condition, unworn, unwashed, and with original tags and packaging.
- Shipping costs related to manufacturing defects will be covered by BONLIFE.
- Promotional or discounted items cannot be exchanged or returned, unless a verified quality issue is found.
To start your return or exchange, please contact us at bonlife@yamila.ae with your order number and a short description of your request.
Product Warranty
All BONLIFE™ products are covered by a 30-day limited warranty against proven manufacturing defects.
This warranty does not cover:
- Damage caused by misuse, improper washing, or normal wear and tear.
- Issues resulting from incorrect handling or lack of care (e.g., broken seams, fabric tears, or shrinkage).
If you believe your product is eligible for a warranty claim, please contact bonlife@yamila.ae with:
- Your order number
- Photos of the defect
- Description of the issue
We’ll review your case and respond within 3–5 business days. If you notice any irregularity or issue with your order, please contact us immediately at bonlife@yamila.ae. Our customer service team will gladly assist you.
Important Notes
BONLIFE reserves the right to modify this policy at any time without prior notice. Please ensure you review the latest version of this policy before making a purchase. Your satisfaction is our top priority — we’re here to make your BONLIFE experience exceptional.
Shipping & Delivery Policy
At BONLIFE™, we strive to process and deliver your order as quickly as possible.
- Processing time: Orders are typically processed within 1–2 business days after payment confirmation.
- Shipping time (UAE orders): Estimated delivery within 1–3 business days after dispatch, depending on your location.
- International orders: Currently not available. We are working to make this happen as soon as possible — our commitment is to all the GCC region and beyond.
- Delays: BONLIFE is not responsible for delays caused by external factors such as weather conditions, carrier delays, or customs inspections.
If you do not receive your package within the expected timeframe, please contact us at bonlife@yamila.ae, and we will gladly assist you in tracking your order.